Shipping & Returns
SHIPPING INFORMATION
FREE Shipping for all domestic orders over $175.
Orders are processed Monday through Friday, excluding holidays, and are shipped within 3-5 business days. Items are shipped through USPS or UPS.
Shipping rates are a flat fee of $8 for orders less than $175. Expedited shipping is available for a flat fee of $20.
Tracking numbers will be e-mailed with shipping confirmation.
If the address provided is incorrect and undeliverable, the customer will be responsible for any additional postage fees that are incurred. A flat rate $10.00 shipping cost will be charged to the customer to re-deliver the order with corrected shipping address. Shipping will not be refunded.
RETURN POLICY
We will gladly accept merchandise that is unworn, unaltered, unwashed with tags still attached within 7-days of delivery of your order for EXCHANGE or STORE CREDIT ONLY. Please send email to: info@musaboutique.com to initiate a return.
Read below for details and applicable conditions:
1- Items must be in unworn, unaltered, unwashed, with tags still attached condition to accept the return. Once received, we’ll inspect the items to confirm they are unworn, unaltered, unwashed, with tags still attached. Once confirmed, we’ll process the exchange or store credit accordingly.
2- ALL jewelry and ALL items in the "Accessories" category like hats, bags, throws, handbags, scarfs, bandanas are Final Sale.
3- All items purchased from the "Clearance Sale" section are Final Sale.
4- Shipping costs will be deducted from your store credit.
A prepaid shipping label will be emailed to the customer, and the cost of the return shipping label will be deducted from your store credit if you decide to use the label provided by Musa Boutique. The return shipping label fee for orders less than $175 is $8.00, which will be deducted from your store credit. The return shipping label fee for orders of more than $175 is $12.00, which will be deducted from your store credit.
For exchanges, a prepaid shipping label will be emailed to the customer, the return shipping label will need to be paid by the customer once we have received the item at Musa Boutique and the new exchangeable item is ready to be shipped to the customer.
Please allow up to 5 business days from us receiving your return to process your store credit.
LOCAL DELIVERY
Free local delivery for orders over $49 within 5-mile radius of 33326 for orders placed during business days by 2pm EST.
An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 24 hours of the time of your order.
Business days means Monday to Friday, except holidays. Please note we do not deliver on Saturday or Sundays.
ORDER PICK-UP
Same day pick-up available for orders placed during business days by 2:00 pm EST.
An estimated pickup time will be provided to you once your order is placed.
Business days means Monday to Friday, except holidays. Please note Pick-Up is not available for orders placed Saturday or Sundays. Orders placed for Pick-Up during the weekend will be available for pick up the following Monday.